Watch the exact action
Short videos for this guide
Each clip shows one action in the CarSocial desktop app. The written steps below remain the complete reference.
Quick guide · English
Copy a safe support report
Send useful diagnostics with the exact step and error you encountered.
Before you begin
Have these ready
- ✓CarSocial Desktop open
- 01
Read the current blocker
Open the affected vehicle. The guided summary distinguishes missing photos, required details and Facebook connection. Complete the marked fields using the source page, then save and recheck.
- 02
Check the account and connection
Confirm that your CarSocial account is active and that Seller control center shows the intended Facebook account. Reconnect privately if Facebook requests sign-in.
- 03
Open System status
Expand System status on the inventory dashboard. Review the checks and choose Copy safe support report.
- 04
Include the exact step
Send support the report, your Mac or Windows version, the tutorial or guide name, and the exact error text. Never include a Facebook password, two-factor code or private buyer messages.
- 05
Check before repeating an uncertain publication
If an operation was interrupted, first open the Facebook listing or seller inventory to determine whether it already happened. Do not create a second listing merely because the app did not return a final message.
You are done when
You can identify the next corrective action or send support enough information to investigate.